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Update contribute/provide-support

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2022-08-18 14:23:34 -06:00
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site/source/contribute/provide-support.rst
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@@ -6,6 +6,19 @@ Provide Support
We aim to offer world-class support, but we need all the help we can get!
- If you see a question in one of our :ref:`Community Channels <contact>` that has not been answered yet, answer it! We ask that you please be certain that you know the correct answer. You can always verify with a team member first or direct the inquirer to the relevant section of these docs.
- Participate in our `Github Discussions <https://github.com/Start9Labs/embassy-os/discussions>`_ channel.
- If you would like to take on a more significant role in Support, please reach out to us at support@start9labs.com, or in one of our :ref:`Community Channels <contact>`.
Community Channels
------------------
1. If you see a query in one of our :ref:`Community Channels <contact>` that has not been answered, please respond!
- It is important for humans to be heard, so even letting someone know that the team may be offline can mean a lot. You can mention that the team is most active during North American daylight hours.
- If you are confident you have the answer to a question, you may answer it yourself. We ask that you please be certain that you know the correct answer. You can always verify with a team member first or direct the inquirer to the relevant section of these docs (often the :ref:`FAQ<faq>`). This may also lead to suggestions about docs additions or edits.
2. Participate in our `Github Discussions <https://github.com/Start9Labs/embassy-os/discussions>`_ channel.
3. Make your voice heard in the unofficial feedback forum: https://s9.altweb.me/
4. If you would like to take on a more significant role in Support, please reach out to us at support@start9labs.com, or in one of our :ref:`Community Channels <contact>`.
- We are working on a volunteer program, which we eventually hope to incentivize.
- It is also a foot in the door with Start9, where we are often growing and in need of new members.