diff --git a/site/source/contribute/provide-support.rst b/site/source/contribute/provide-support.rst index 0ec2aaa..5758df9 100644 --- a/site/source/contribute/provide-support.rst +++ b/site/source/contribute/provide-support.rst @@ -6,6 +6,19 @@ Provide Support We aim to offer world-class support, but we need all the help we can get! -- If you see a question in one of our :ref:`Community Channels ` that has not been answered yet, answer it! We ask that you please be certain that you know the correct answer. You can always verify with a team member first or direct the inquirer to the relevant section of these docs. -- Participate in our `Github Discussions `_ channel. -- If you would like to take on a more significant role in Support, please reach out to us at support@start9labs.com, or in one of our :ref:`Community Channels `. +Community Channels +------------------ + +1. If you see a query in one of our :ref:`Community Channels ` that has not been answered, please respond! + + - It is important for humans to be heard, so even letting someone know that the team may be offline can mean a lot. You can mention that the team is most active during North American daylight hours. + - If you are confident you have the answer to a question, you may answer it yourself. We ask that you please be certain that you know the correct answer. You can always verify with a team member first or direct the inquirer to the relevant section of these docs (often the :ref:`FAQ`). This may also lead to suggestions about docs additions or edits. + +2. Participate in our `Github Discussions `_ channel. + +3. Make your voice heard in the unofficial feedback forum: https://s9.altweb.me/ + +4. If you would like to take on a more significant role in Support, please reach out to us at support@start9labs.com, or in one of our :ref:`Community Channels `. + + - We are working on a volunteer program, which we eventually hope to incentivize. + - It is also a foot in the door with Start9, where we are often growing and in need of new members.