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Remove references to support email replace with live chat (#363)

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kn0wmad
2023-04-19 21:56:19 +00:00
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parent d3cf0182aa
commit 7044a1cefe
3 changed files with 4 additions and 13 deletions
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2
site/source/contribute/provide-support.rst
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@@ -18,7 +18,7 @@ Community Channels
3. Make your voice heard in the unofficial feedback forum: https://s9.altweb.me/
4. If you would like to take on a more significant role in Support, please reach out to us at support@start9.com, or in one of our :ref:`Community Channels <contact>`.
4. If you would like to take on a more significant role in Support, please reach out to us at jobs@start9.com, or in one of our :ref:`Community Channels <contact>`.
- We are working on a volunteer program, which we eventually hope to incentivize.
- It is also a foot in the door with Start9, where we are always growing and often in need of new team members.

2
site/source/support/common-issues.rst
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@@ -68,4 +68,4 @@ I am unable to reach Embassy via it's xxxxxxxxxxxxxxxxxx.onion (Tor) address
I'm having an issue with a particular Service
---------------------------------------------
If a Service is crashing or acting up in some way, check the :ref:`Documentation<service-guides>` and :ref:`FAQ<faq-services>` for that particular Service. You can also check the "Logs" (on the service page), which might tell you what the problem is. If that is not helpful, try to restart the service to see if that clears up the issue. If you are still having issues, please reach out in one of our :ref:`Community Channels<community-channels>` for immediate assistance, or email support@start9.com for help during business hours.
If a Service is crashing or acting up in some way, check the :ref:`Documentation<service-guides>` and :ref:`FAQ<faq-services>` for that particular Service. You can also check the "Logs" (on the service page), which might tell you what the problem is. If that is not helpful, try to restart the service to see if that clears up the issue. If you are still having issues, please reach out in one of our :ref:`Community Channels<community-channels>` for immediate assistance.

13
site/source/support/contact.rst
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@@ -15,6 +15,8 @@ Community Channels
* `Start9 Community Hub <https://community.start9.com>`_ - Primary repository for open source sovereign computing knowledge. Start here.
* `Start9.com Live Chat <https://community.start9.com>`_ - Get instant help from a Start9 Support Tech (available during most Western hemisphere daylight hours).
* `Telegram <https://t.me/start9_labs>`_ - Primary instant messaging channel (now bridged to Matrix for convenience).
* `Matrix <https://matrix.to/#/#community:matrix.start9labs.com>`_ - Community channel that will gradually replace Telegram (now bridged to Telegram for convenience).
@@ -31,14 +33,3 @@ Social Media
* `Twitter <https://twitter.com/start9labs>`_
* `GitHub <https://github.com/start9labs>`_
Email
-----
* support@start9.com - for getting help with your Embassy and asking general questions about Start9.
* security@start9.com - for reporting sensitive information or security concerns.
* jobs@start9.com - for those interested in doing work for Start9.
* affiliate@start9.com - for those interested in becoming a Start9 affiliate.