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Troubleshooting update
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@@ -1,5 +0,0 @@
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.. _lan-android:
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*******
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Android
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*******
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@@ -1,13 +1,13 @@
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.. _lim-android:
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*************************
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=========================
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Android Known Limitations
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=========================
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Local Access
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============
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------------
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Android does not have native support for :ref:`mDNS<mdns>` and therefore cannot resolve ``.local`` addresses. This issue has been long known and can be tracked `here <https://issuetracker.google.com/issues/140786115>`_ (Google account required to view).
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Workarounds
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-----------
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...........
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An app developer can add mDNS support, and some projects, such as Chromium, have long `considered it <https://bugs.chromium.org/p/chromium/issues/detail?id=405925>`_, but the real solution is for support to occur at the OS level.
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.. _service-marketplace:
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***********
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===========
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Marketplace
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===========
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LINK TO MARKETPLACE
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FIND A PLACE TO LINK S9 ALTWEB SERVICE MOST WANTED LIST
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ROADMAP NEEDS A HOME
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.. _troubleshooting:
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***************
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===============
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Troubleshooting
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***************
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===============
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.. warning::
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This guide assumes you are already :ref:`running Tor on your phone or computer<running-tor>`.
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Once you have completed the above guide, select your device's operating system below:
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Sometimes things don't go as planned. Check here for solutions to common problems with your Embassy.
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.. toctree::
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:maxdepth: 2
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shoot-connection
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shoot-embassy
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shoot-services
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@@ -1,6 +1,19 @@
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.. _shoot-connection:
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***************************
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===========================
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Troubleshooting Connections
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===========================
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During initial setup, I am unable to connect to ``embassy.local``.
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------------------------------------------------------------------
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Please ensure that the device you are attempting to connect with is on the same network as your Embassy. This cannot be a "Guest" network, or a WiFi network that is in any way separated from the network Embassy is on.
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If you still cannot connect, you can log into your router (the directions for which can be founnd with a simple web search for your router model and 'how to log in'). Once you are in your router, find the device labeled 'Embassy,' and visit it's associated IP address, which will look something like: ``192.168.1.9``
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I am unable to reach Embassy via it's ``embassy-xxxxxxxx.local`` (LAN) address
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------------------------------------------------------------------------------
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Make sure you have successfully followed the `LAN Setup<lan-setup>` instructions for your device. If you still cannot connect, make sure you are on the same network using the solution above. If you are able to visit your Embassy via its IP address, then something is wrong in your LAN Setup. Keep in mind that different devices have different methods of resolving ``.local`` addresses, and some devices, such as `Android<lim-android>`, lack the ability at an OS level.
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I am unable to reach Embassy via it's ``xxxxxxxxxxxxxxxxxx.onion`` (Tor) address
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--------------------------------------------------------------------------------
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First, attmept to connect using `The Tor Browser<tor-browser>`. This is a good test because Tor Browser has Tor built in. If you cannot reach your ``.onion`` with Tor Browser, reboot the Embassy by unplugging power and plugging it back in. This will reset your Tor connection. If you can reach via Tor Browser, but not with another browser, then follow the setup guides to run Tor on your device `Natively<tor-os>` and/or to `Configure Your Browser<tor-firefox>`.
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@@ -1,12 +1,25 @@
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.. _shoot-embassy:
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***********************
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=======================
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Troubleshooting Embassy
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***********************
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=======================
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Hardware
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========
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--------
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Embassy is making noises
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........................
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The plug and play Embassy sold by Start9 has no moving parts, so the only noises it should ever make would come from its internal speaker. The following is a list of all possible sounds:
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#.
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Embassy will not boot
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.....................
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If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare). If you sourced your own parts, please ensure that the power supply meets the minimum required specificiations in the `DIY Guide<diy>`. If you received your device from us and it will not power up at all, please `Contact us<contact>` for assistance.
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Software
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========
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--------
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I'm having an issue with a particular Service
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.............................................
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If a Service is crashing or acting up in some way, check the `Documentation<services>` and `FAQ<faq-services>` for that particular Service. You can also check the `Logs` of a service, which might tell you what the problem is. If that is not helpful, try to restart the service to see if that clears up the issue. If you are still having issues, please reach out in one of our `Community Channels` for immediate assistance, or email support@start9labs.com for help during business hours.
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@@ -1,6 +0,0 @@
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.. _shoot-services:
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************************
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Troubleshooting Services
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************************
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