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Update contact refs to point to website contact page (#410)

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kn0wmad
2023-06-24 07:25:22 -06:00
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2
site/source/support/common-issues.rst
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@@ -13,7 +13,7 @@ Sometimes things don't go as planned. Check here for solutions to common problem
StartOS will not boot
---------------------
If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare). If you sourced your own parts, please ensure that the power supply meets the minimum required specifications in the :ref:`DIY Guide<diy>`. If you received your device from us and it will not power up at all, please :ref:`Contact us<contact>` for assistance.
If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare). If you sourced your own parts, please ensure that the power supply meets the minimum required specifications in the :ref:`DIY Guide<diy>`. If you received your device from us and it will not power up at all, please `Contact us <https://start9.com/contact>_` for assistance.
StartOS boots into "Diagnostic Mode"
------------------------------------

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site/source/support/contact.rst
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@@ -1,41 +0,0 @@
.. _contact:
==========
Contact Us
==========
.. contents::
:depth: 2
:local:
.. _community-channels:
Community Channels
------------------
* `Start9 Community Hub <https://community.start9.com>`_ - Primary repository for open source sovereign computing knowledge. Start here.
* `Start9.com Live Chat <https://community.start9.com>`_ - Get instant help from a Start9 Support Tech (available during most Western hemisphere daylight hours).
* `Telegram <https://t.me/start9_labs>`_ - Primary instant messaging channel (now bridged to Matrix for convenience).
* `Matrix <https://matrix.to/#/#community:matrix.start9labs.com>`_ - Community channel that will gradually replace Telegram (now bridged to Telegram for convenience).
* `Matrix Dev <https://matrix.to/#/#community-dev:matrix.start9labs.com>`_ - Primary channel for collaboration on StartOS development and service packaging.
* `Matrix Tor (Tor required) <https://matrix.to/#/!iRwnQntcjpWfLxdgav:matrix.privacy34kn4ez3y3nijweec6w4g54i3g54sdv7r5mr6soma3w4begyd.onion?via=matrix.start9labs.com&via=matrix.privacy34kn4ez3y3nijweec6w4g54i3g54sdv7r5mr6soma3w4begyd.onion&via=oayal5vhil3zhj7ylixvpi4nr2xvhypdnenji4sx5q4kvaotevjvsxad.onion>`_ - Tor-only community channel for StartOS users
Social Media
------------
* `Mastodon <https://mastodon.start9labs.com/>`_
* `Twitter <https://twitter.com/start9labs>`_
* `GitHub <https://github.com/start9labs>`_
Email
-----
* security@start9.com - for reporting sensitive information or security concerns.
* affiliate@start9.com - for those interested in becoming a Start9 affiliate.

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site/source/support/faq/faq-basic-use.rst
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@@ -85,7 +85,7 @@ Why would I even buy this when I can just build it for free?
Bottom line...We are charging a very marginal rate for something incredibly powerful, and we think the convenience of a plug-and-play device, free service marketplace, and free white glove support is where the money is. Anyone could build their own couches too, but here is a reason furniture stores exist. How much is your time worth?
The fastest way to get support is via our :ref:`Community channels<contact>`. Please do not hesitate to reach out!
The fastest way to get support is via our `Community channels <https://start9.com/contact>_`. Please do not hesitate to reach out!
I bought a server from Start9 before Q3 2022 and it came with a 'product key,' what is that?
--------------------------------------------------------------------------------------------

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site/source/support/faq/faq-contributing.rst
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@@ -19,4 +19,4 @@ Do I need to be a professional developer or have coding experience to contribute
---------------------------------------------------------------------------------
Absolutely not! Contributions can be as simple as finding a typo in our docs, making a suggestion on GitHub, creating educational or promotional content, and the list goes on! Everyone that wants to contribute can do so in some unique way.
First check our `Contributing <https://start9.com/contribute>`_ page and please don't hesitate to :ref:`Contact <contact>` us for ideas if you're not sure where to begin.
First check our `Contributing <https://start9.com/contribute>`_ page and please don't hesitate to `Contact <https://start9.com/contact>_` us for ideas if you're not sure where to begin.

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site/source/support/faq/faq-general.rst
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@@ -96,7 +96,7 @@ Yes! The full warranty for a device purchased from us is located on the insert i
What kind of Internet connection does a server require?
-------------------------------------------------------
In general, any modern Internet connection is usually fine. We have had reports from users on rural satellite connections with high latency (ping), and low up/download speeds who had issues accessing via Tor. You can check your internet connection at `SpeedTest <https://speedtest.net>`_ to find your ping and speed. If your ping is higher than 200ms and/or your speeds are lower than 5Mbps, you may want to locate your server somewhere with a better connection. Please don't hesitate to contact us with any questions.
In general, any modern Internet connection is usually fine. We have had reports from users on rural satellite connections with high latency (ping), and low up/download speeds who had issues accessing via Tor. You can check your internet connection at `SpeedTest <https://speedtest.net>`_ to find your ping and speed. If your ping is higher than 200ms and/or your speeds are lower than 5Mbps, you may want to locate your server somewhere with a better connection. Please don't hesitate to `contact us <https://start9.com/contact>_` with any questions.
I run a business, can I use StartOS for tasks such as password management and file sharing?
-------------------------------------------------------------------------------------------

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site/source/support/faq/faq-troubleshooting.rst
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@@ -58,7 +58,7 @@ Nothing special is required, however, it is best practice to use good passwords,
What if I have an unique network issue, for example, with a firewall?
---------------------------------------------------------------------
StartOS is designed to work as simply as possible, for as many as possible, while providing the ability to host in a private manner. If you have an aggressive or custom firewall, or other custom network settings, there is a good chance that addtional configuration may be necessary. We will continue to learn about custom networking issues, update our docs with resources, and help in the :ref:`Community Channels <contact>` to the best of our ability.
StartOS is designed to work as simply as possible, for as many as possible, while providing the ability to host in a private manner. If you have an aggressive or custom firewall, or other custom network settings, there is a good chance that addtional configuration may be necessary. We will continue to learn about custom networking issues, update our docs with resources, and help in the `Community Channels <https://start9.com/contact>_` to the best of our ability.
Can I use my server from behind a VPN, for example, if my router has a built-in VPN?
------------------------------------------------------------------------------------

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site/source/support/index.rst
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@@ -32,7 +32,7 @@ View frequently asked questions, troubleshoot common issues, or contact support.
.. topic-box::
:title: Contact
:link: contact
:link: https://start9.com/contact
:icon: scylla-icon scylla-icon--support
:class: large-5
:anchor: Get help
@@ -59,5 +59,4 @@ View frequently asked questions, troubleshoot common issues, or contact support.
common-issues
faq/index
contact
external-support