diff --git a/site/source/index.rst b/site/source/index.rst index 18e6ec4..77bf78f 100644 --- a/site/source/index.rst +++ b/site/source/index.rst @@ -64,6 +64,15 @@ Package a service for the Marketplace +.. topic-box:: + :title: Contact Us + :link: https://start9.com/contact + :icon: scylla-icon scylla-icon--contact-us + :class: large-4 + :anchor: Reach Out + + Join us in our community channels or get support + .. raw:: html diff --git a/site/source/learn/concepts/start9-startos.rst b/site/source/learn/concepts/start9-startos.rst index d0069c0..a1b96af 100644 --- a/site/source/learn/concepts/start9-startos.rst +++ b/site/source/learn/concepts/start9-startos.rst @@ -30,6 +30,7 @@ StartOS is a Linux-based operating system built to simplify open source software Start9 currently supports the Raspberry Pi, and most x86_64 and ARM hardware architectures. Our wonderful community is constantly adding to the list of `known good hardware _` and we hope to add official support for more platforms soon! Drop in our :ref:`community channels` to learn more and collaborate!! + .. _sounds: Server Sounds @@ -70,7 +71,7 @@ On some models (Server Lite, 2022 Server One, and Server Pure), StartOS emits so Your browser does not support the audio element. - * "Beethoven" - An error has occurred. Check your "Notifications" tab for more info, or :ref:`Contact Support` + * "Beethoven" - An error has occurred. Check your "Notifications" tab for more info, or `Contact Support _` .. _services-eos: @@ -106,7 +107,7 @@ Sometimes, a dependency can be satisfied in multiple ways. For example, Lightnin Web User Interface (UI) ----------------------- -A User Interface (UI) is the way in which the user interacts with some software. Typically, this is achieved through a graphical interface (GUI). A WebUI is a website that is served specifically for a user to issue commands or view data. A great example of this is StartOS itself, which serves a WebUI for the user to add/remove services, make configurations, etc. This is your main point of contact with eOS. +A User Interface (UI) is the way in which the user interacts with some software. Typically, this is achieved through a graphical interface (GUI). A WebUI is a website that is served specifically for a user to issue commands or view data. A great example of this is StartOS itself, which serves a WebUI for the user to add/remove services, make configurations, etc. This is your main point of contact with StartOS. .. _interfaces: diff --git a/site/source/support/common-issues.rst b/site/source/support/common-issues.rst index 3a8734b..581ac49 100644 --- a/site/source/support/common-issues.rst +++ b/site/source/support/common-issues.rst @@ -13,7 +13,7 @@ Sometimes things don't go as planned. Check here for solutions to common problem StartOS will not boot --------------------- -If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare). If you sourced your own parts, please ensure that the power supply meets the minimum required specifications in the :ref:`DIY Guide`. If you received your device from us and it will not power up at all, please :ref:`Contact us` for assistance. +If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare). If you sourced your own parts, please ensure that the power supply meets the minimum required specifications in the :ref:`DIY Guide`. If you received your device from us and it will not power up at all, please `Contact us _` for assistance. StartOS boots into "Diagnostic Mode" ------------------------------------ diff --git a/site/source/support/contact.rst b/site/source/support/contact.rst deleted file mode 100644 index c90698a..0000000 --- a/site/source/support/contact.rst +++ /dev/null @@ -1,41 +0,0 @@ -.. _contact: - -========== -Contact Us -========== - -.. contents:: - :depth: 2 - :local: - -.. _community-channels: - -Community Channels ------------------- - -* `Start9 Community Hub `_ - Primary repository for open source sovereign computing knowledge. Start here. - -* `Start9.com Live Chat `_ - Get instant help from a Start9 Support Tech (available during most Western hemisphere daylight hours). - -* `Telegram `_ - Primary instant messaging channel (now bridged to Matrix for convenience). - -* `Matrix `_ - Community channel that will gradually replace Telegram (now bridged to Telegram for convenience). - -* `Matrix Dev `_ - Primary channel for collaboration on StartOS development and service packaging. - -* `Matrix Tor (Tor required) `_ - Tor-only community channel for StartOS users - -Social Media ------------- - -* `Mastodon `_ - -* `Twitter `_ - -* `GitHub `_ - -Email ------ -* security@start9.com - for reporting sensitive information or security concerns. - -* affiliate@start9.com - for those interested in becoming a Start9 affiliate. diff --git a/site/source/support/faq/faq-basic-use.rst b/site/source/support/faq/faq-basic-use.rst index 06f37b4..d91cac4 100644 --- a/site/source/support/faq/faq-basic-use.rst +++ b/site/source/support/faq/faq-basic-use.rst @@ -85,7 +85,7 @@ Why would I even buy this when I can just build it for free? Bottom line...We are charging a very marginal rate for something incredibly powerful, and we think the convenience of a plug-and-play device, free service marketplace, and free white glove support is where the money is. Anyone could build their own couches too, but here is a reason furniture stores exist. How much is your time worth? -The fastest way to get support is via our :ref:`Community channels`. Please do not hesitate to reach out! +The fastest way to get support is via our `Community channels _`. Please do not hesitate to reach out! I bought a server from Start9 before Q3 2022 and it came with a 'product key,' what is that? -------------------------------------------------------------------------------------------- diff --git a/site/source/support/faq/faq-contributing.rst b/site/source/support/faq/faq-contributing.rst index 62916e9..e60bba1 100644 --- a/site/source/support/faq/faq-contributing.rst +++ b/site/source/support/faq/faq-contributing.rst @@ -19,4 +19,4 @@ Do I need to be a professional developer or have coding experience to contribute --------------------------------------------------------------------------------- Absolutely not! Contributions can be as simple as finding a typo in our docs, making a suggestion on GitHub, creating educational or promotional content, and the list goes on! Everyone that wants to contribute can do so in some unique way. -First check our `Contributing `_ page and please don't hesitate to :ref:`Contact ` us for ideas if you're not sure where to begin. +First check our `Contributing `_ page and please don't hesitate to `Contact _` us for ideas if you're not sure where to begin. diff --git a/site/source/support/faq/faq-general.rst b/site/source/support/faq/faq-general.rst index f216435..4619b92 100644 --- a/site/source/support/faq/faq-general.rst +++ b/site/source/support/faq/faq-general.rst @@ -96,7 +96,7 @@ Yes! The full warranty for a device purchased from us is located on the insert i What kind of Internet connection does a server require? ------------------------------------------------------- -In general, any modern Internet connection is usually fine. We have had reports from users on rural satellite connections with high latency (ping), and low up/download speeds who had issues accessing via Tor. You can check your internet connection at `SpeedTest `_ to find your ping and speed. If your ping is higher than 200ms and/or your speeds are lower than 5Mbps, you may want to locate your server somewhere with a better connection. Please don't hesitate to contact us with any questions. +In general, any modern Internet connection is usually fine. We have had reports from users on rural satellite connections with high latency (ping), and low up/download speeds who had issues accessing via Tor. You can check your internet connection at `SpeedTest `_ to find your ping and speed. If your ping is higher than 200ms and/or your speeds are lower than 5Mbps, you may want to locate your server somewhere with a better connection. Please don't hesitate to `contact us _` with any questions. I run a business, can I use StartOS for tasks such as password management and file sharing? ------------------------------------------------------------------------------------------- diff --git a/site/source/support/faq/faq-troubleshooting.rst b/site/source/support/faq/faq-troubleshooting.rst index fe78084..9245749 100644 --- a/site/source/support/faq/faq-troubleshooting.rst +++ b/site/source/support/faq/faq-troubleshooting.rst @@ -58,7 +58,7 @@ Nothing special is required, however, it is best practice to use good passwords, What if I have an unique network issue, for example, with a firewall? --------------------------------------------------------------------- -StartOS is designed to work as simply as possible, for as many as possible, while providing the ability to host in a private manner. If you have an aggressive or custom firewall, or other custom network settings, there is a good chance that addtional configuration may be necessary. We will continue to learn about custom networking issues, update our docs with resources, and help in the :ref:`Community Channels ` to the best of our ability. +StartOS is designed to work as simply as possible, for as many as possible, while providing the ability to host in a private manner. If you have an aggressive or custom firewall, or other custom network settings, there is a good chance that addtional configuration may be necessary. We will continue to learn about custom networking issues, update our docs with resources, and help in the `Community Channels _` to the best of our ability. Can I use my server from behind a VPN, for example, if my router has a built-in VPN? ------------------------------------------------------------------------------------ diff --git a/site/source/support/index.rst b/site/source/support/index.rst index f354720..b96cf10 100644 --- a/site/source/support/index.rst +++ b/site/source/support/index.rst @@ -32,7 +32,7 @@ View frequently asked questions, troubleshoot common issues, or contact support. .. topic-box:: :title: Contact - :link: contact + :link: https://start9.com/contact :icon: scylla-icon scylla-icon--support :class: large-5 :anchor: Get help @@ -59,5 +59,4 @@ View frequently asked questions, troubleshoot common issues, or contact support. common-issues faq/index - contact external-support diff --git a/site/source/user-manual/initial-setup.rst b/site/source/user-manual/initial-setup.rst index c58d6e3..23c53e8 100644 --- a/site/source/user-manual/initial-setup.rst +++ b/site/source/user-manual/initial-setup.rst @@ -105,7 +105,7 @@ If you are experiencing issues with setup, try the following: - From your browser, navigate to your router configuration settings. This is usually an IP address such as 192.168.1.1. A simple web search will usually reveal how to access the router configuration settings for a particular brand. - Once in the router config settings, find the section that lists the devices on your network. You should see a device labeled ``start``. Take note of the associated IP address and enter it into your browser's URL field to enter the setup. -You can always to :ref:`reach out to support` if you need a hand. +You can always to `reach out to support _` if you need a hand. Server Models With Speakers ---------------------------