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25 lines
1.4 KiB
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.. _provide-support:
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===============
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Provide Support
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===============
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We aim to offer world-class support, but we need all the help we can get!
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Community Channels
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------------------
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1. If you see a query in one of our :ref:`Community Channels <contact>` that has not been answered, please respond!
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- It is important for humans to be heard, so even letting someone know that the team may be offline can mean a lot. You can mention that the team is most active during North American daylight hours.
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- If you are confident you have the answer to a question, you may answer it yourself. We ask that you please be certain that you know the correct answer. You can always verify with a team member first or direct the inquirer to the relevant section of these docs (often the :ref:`FAQ<faq>`). This may also lead to suggestions about docs additions or edits.
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2. Participate in our `Github Discussions <https://github.com/Start9Labs/embassy-os/discussions>`_ channel.
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3. Make your voice heard in the unofficial feedback forum: https://s9.altweb.me/
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4. If you would like to take on a more significant role in Support, please reach out to us at support@start9labs.com, or in one of our :ref:`Community Channels <contact>`.
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- We are working on a volunteer program, which we eventually hope to incentivize.
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- It is also a foot in the door with Start9, where we are always growing and often in need of new team members.
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