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Removed job posting, many FAQ edits

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kn0wmad
2022-05-05 17:49:28 -06:00
parent 26063dfaf0
commit fafea43087
17 changed files with 82 additions and 125 deletions
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site/source/support/faq/faq-troubleshooting.rst
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@@ -14,15 +14,23 @@ Please check out the :ref:`Initial Setup <initial-setup>` page, and follow the i
How do I know if my Embassy is running?
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After plugging into power and your router, you will hear 2 distinct sounds: first, a “bep” ‐ indicating the device is powering on, and second, a “chime” ‐ indicating the device is ready for setup.
After plugging into power and your router, you will hear 2 distinct sounds: first, a “bep” ‐ indicating the device is powering on, and second, a “chime” ‐ indicating the device is ready for setup. You can hear these sounds on the :ref:`Initial Setup<initial-setup>` page.
My Embassy is really hot! Is this normal?
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Yes, the Embassy's case is actually doing 'double duty' as a heat sync. This means that the metal of the case is actually touching the chips on the circuit board and drawing their heat out and away. This is known as "passive cooling," as no fan (and therefore no noise) is required to cool the system.
What if I can't connect to my Embassy?
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Please ensure your phone / computer is connected to the same wired or wireless network as your Embassy. Be careful that you are not on a separate or "guest" network.
I'm trying to migrate my old Embassy data, but the device won't boot. What do I do?
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Remove the external drive and sd card adapter if they are plugged in. Boot the device with just the new (16GB) sd card inserted. After you hear the start-up sounds, you may plug in the external drive and old (128GB) sd card.
I cannot reach embassy.local after hearing the start-up sounds from Embassy. What do I do?
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* Ensure that you are on the same network as your Embassy. Check that it is not a "Guest" network in your router
* Your browser might try to force https://embassy.local, delete the https:// prefix and try again with just embassy.local or http://embassy.local
* Try a different browser, and note that Tor Browser cannot handle .local addresses
* Turn off your VPN if you are using one (you may turn it back on after setup)
* If none of the above work, check your network setup, including your router settings if they are non-standard
.. _why-bonjour:
@@ -30,13 +38,15 @@ Why do I need the Bonjour service (Windows)?
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A major use-case of Bonjour is wireless printing over the LAN, but your Windows machine can also use Bonjour to discover and connect with other devices on the :ref:`Local Network<lan>`. In this case your Embassy. If Windows were to add support for reaching ``.local`` addresses, as is done in Linux and Mac, this would no longer be necessary.
Recent updates to Windows 10 (and possibly 11) may obviate the need for Bonjour, but so far results are mixed.
My Tor sites aren't loading, what should I do?
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This is most likely a transient networking issue that will correct itself in a few minutes to an hour. If it does not, there are few things you can try:
1. On Android/Orbot, the most common solution is to restart your Android device.
2. Access your Embassy over :ref:`LAN <connecting-lan>`, and restart it from the "Embassy" menu.
2. Access your Embassy over :ref:`LAN <connecting-lan>`, and restart it from the "Embassy" menu. (Restart by removing power if you cannot access via LAN)
3. Restart your router.
@@ -50,7 +60,7 @@ The Embassy is designed to work as simply as possible, for as many as possible,
Can I use my Embassy from behind a VPN, for example, if my router has a built-in VPN?
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While this is possible, it adds complexity, which may lead to problems. You will need to understand the setup of your router/VPN and how it supports (or doesn't support) tor connections.
While this is possible, it adds complexity, which may lead to problems. You will need to understand the setup of your router/VPN and how it supports (or doesn't support) Tor/LAN connections.
If you are having trouble with this, you might consider letting the Embassy out "in the clear," since everything is broadcast exclusively across the Tor network, offering a high level of privacy.