diff --git a/site/source/support/faq/faq-general.rst b/site/source/support/faq/faq-general.rst index e6a2c85..6c9401a 100644 --- a/site/source/support/faq/faq-general.rst +++ b/site/source/support/faq/faq-general.rst @@ -98,7 +98,7 @@ embassyOS is published under our own Start9 Non-Commercial License, which has si Is there a product warranty? ---------------------------- -Yes! The full warranty for a device purchased with us is located on the insert in the box (1 year). Furthermore, Start9 commits, to the best of our ability, to serving Embassy users. We will resolve any issue encountered with our provided hardware or software in a personalized matter. We strive to provide highly available, quality customer service. +Yes! The full warranty for a device purchased from us is located on the insert in the box (1 year). Furthermore, Start9 commits, to the best of our ability, to serving Embassy users. We will resolve any issue encountered with our provided hardware or software in a personalized manner. We strive to provide highly available, quality customer service. What kind of Internet connection is required to use Embassy? ------------------------------------------------------------ @@ -115,9 +115,7 @@ What are you using for a store backend? Do you store my data? Here is our exact situation currently: Embassy device sales are processed through Shopify, which we do not like, but it was expedient in the early days, especially for shipping, so we went with it. Aside from a master list of email addresses for those who have explicitly opted in to our mailing list, all customer data is contained within Shopify. We do not duplicate it anywhere. We are asking Shopify to delete our customer data, but they claim it will take upward of 3 months to comply and we of course have no guarantee the data will actually be deleted permanently. This is partly why we exist...as such, we will be moving off of Shopify and onto a self-hosted solution, where Start9 alone controls our customer data for Embassy purchases, which we will delete as a matter of policy following a short grace period after delivery. -For embassyOS sales, we took the maximally private approach right out of the gate. When you buy embassyOS, the only thing we need is an email address, and you can only pay with bitcoin. That's it. Then, unless you have explicitly requested that we keep your email for mailing list purposes, we delete the email immediately upon transaction completion. - -So...in summary: (1) the shipping data we currently have is stored in Shopify (2) we are asking Shopify to delete all our customer data (3) we will be migrating off of Shopify (4) going forward, we alone will control customer data and will purge it regularly (5) you can always assemble the hardware yourself and just buy embassyOS from us with bitcoin, which only requires an email, which is gets purged immediately. +In summary: (1) the shipping data we currently have is stored in Shopify (2) we are asking Shopify to delete all our customer data (3) we will be migrating off of Shopify (4) going forward, we alone will control customer data and will purge it regularly (5) you can always assemble the hardware yourself and just download embassyOS for free. I want to help, but I'm not a developer. Are there any ways for non-coders to contribute? ------------------------------------------------------------------------------------------ diff --git a/site/source/user-manual/reset-password.rst b/site/source/user-manual/reset-password.rst index e86432b..a4c2586 100644 --- a/site/source/user-manual/reset-password.rst +++ b/site/source/user-manual/reset-password.rst @@ -8,7 +8,7 @@ Reset Your Password :depth: 2 :local: -#. Obtain the latest copy of embassyOS by `downloading it from Github `_. Under `Assets` near the bottom of the page, click to download eos.tar.gz. +#. Obtain the latest copy of embassyOS by `downloading it from Github `_. Under `Assets` near the bottom of the page, click to download eos.tar.gz (on Linux/MacOS) or eos.zip (on Windows). #. Flash the downloaded image to your microSD card, using :ref:`this guide `. #. Insert the microSD card into your Embassy and power it on. diff --git a/site/source/user-manual/updating.rst b/site/source/user-manual/updating.rst index 341c76e..10ad3b5 100644 --- a/site/source/user-manual/updating.rst +++ b/site/source/user-manual/updating.rst @@ -53,7 +53,7 @@ Manual Update by Re-flashing ---------------------------- #. Obtain the latest copy of embassyOS with your product key included, either by `downloading `_ or `building from source `_. -#. `Flash the downloaded image <../flashing>`_ to your microSD card. +#. :ref:`Flash the downloaded image ` to your microSD card. #. Insert the microSD card into your Embassy and power it on. .. note:: Embassy will power up and then initialize, a process of less than 5 minutes if you downloaded an image, or about 10-20 minutes if you built from source. Once complete you will hear a _bep_ to indicate it is initialized and then a _chime_ sound to indicate it is online.