Minor edits and 030-faq initial commit

source/getting-started/diy.rst

@@ -12,7 +12,7 @@ DIY Guide
 
 By popular demand, we are pleased to present this "Do it Yourself" (DIY) guide for the Start9 Embassy personal server!
 
-.. warning:: This DIY guide is for EmbassyOS version 0.2.13. A substantive change will be made to this guide for EmbassyOS v0.3.0 scheduled for release in July.  When 0.3.0 launches it will REQUIRE hardware updates. Please `contact us <https://docs.start9.com/support/contact.html>`_ for additional information.
+.. warning:: This DIY guide is for EmbassyOS version 0.2.13. A substantive change will be made to this guide for EmbassyOS v0.3.0 scheduled for release in Q3 2021.  When 0.3.0 launches it will REQUIRE hardware updates. Please `contact us <https://docs.start9.com/support/contact.html>`_ for additional information.
 
 
 

source/support/FAQ/030-faq.rst

@@ -0,0 +1,51 @@
+***********************
+EmbassyOS Version 0.3.0
+***********************
+
+WHEN will the new version be released?
+--------------------------------------
+We are as eager to share this major OS overhaul with you as you are to use it.  At this time we can only confirm that it will be completed in Q3 of 2021.  We will update the ETA as soon as we can.
+
+I have an Embassy already, what do I need to do?
+------------------------------------------------
+You have 2 options:
+
+1 - Do nothing.  Your Embassy will continue to work as it has, however there will likely be no further updates to the 0.2.x series.
+
+2 - Upgrade by adding the `required hardware <https://start9.com/eos-0.3.0>`_ and then install the new version.  v0.3.0 will be a free software upgrade to all existing users.
+
+I want to buy an Embassy, what do I need to do?
+-----------------------------------------------
+Currently we are selling the v0.2.x Embassy, which are shipped immediately and can be upgraded when v0.3.0 is available.  We are also selling upgrade kits, which contain all the `required hardware <https://start9.com/eos-0.3.0>`_ for v0.3.0 and will be shipped when the update is complete.
+
+I want to build an Embassy myself, what do I need to do?
+--------------------------------------------------------
+You'll simply need to gather the `required hardware <https://start9.com/eos-0.3.0>`_, then wait until the release of v0.3.0, at which time you can purchase the OS, or build from source yourself.  New build documentation is forthcoming.
+
+I would like to purchase my own hardware.  What factors do I need to consider?
+------------------------------------------------------------------------------
+Please check :ref:`here<diy>` for the basic Raspberry Pi hardware. ``*`` (Skip this step if you already have an Embassy) ``*``
+
+The most important piece of additional hardware is the external drive.  It MUST have a USB 3.x connection (3.0, 3.1, etc are fine).  You may use a HDD, an SSD, or an M.2 SSD / NVME.  HDDs are cheaper, and the storage capacities can be much higher, however this is at a big performance sacrifice.  SSDs are significantly faster (all services and user data will be stored on your external drive), and more generally more reliable than an HDD.  This is what we recommend and sell with our official upgrade kits.  An M.2 SSD is simply an SSD with a smaller form factor.  An NVME SSD is even more performant than an SSD, however that perfomance will not be accessable due to the USB bottleneck the data must traverse to the Pi.  Drives will range in price radically depending on what you choose.
+
+If you are unsure what drive type is best for you, get an external SSD with a USB 3.0 connection, such as a Samsung T5.  These are around $130USD for 1TB and around $240 for 2TB.
+
+For the SD card, any type will work, and 16GB is recommended.  A larger card will not offer any benefit.  These are $5-10USD.
+
+What size drive do I need?
+--------------------------
+This will depend on how you want to use your Embassy.  We recommend a minimum of 1Tb if you intend to run a pruned Bitcoin node, or no Bitcoin node at all, and a 2TB minimum if you intend to run a full archival node, which will add a lot more functionality.
+
+If you intend to run your own 'cloud,' then consider the amount of data you are storing.  If you have lots of video files, for example, you may start filling up disk fairly quickly.  Any service you are currently using should have a simple way for you to view your data usage.  Make sure to leave room for expansion.
+
+Finally, remember that you can always expand to a larger drive in the future.  EOS will also be adding the ability to store on multiple drives, and other advanced storage features, in the near future.
+
+Can I use an internal SSD with a USB 3 enclosure?  I've heard these may have issues?
+------------------------------------------------------------------------------------
+Yes, you may, and our original upgrade kits come with this style of drive.  We have addressed the known issues in software, and in the rare event of hardware failure, we are here to help.
+
+Can I re-use the SD Card from my Embassy for the new version?
+-------------------------------------------------------------
+ONLY if you have no data that you want to transfer.  If you have existing files, Lightning channels, etc, then you will need to migrate to the new drive first.  You can use the original 128GB card for other purposes, sell it, etc.
+
+``*`` PLEASE FEEL FREE TO REACH OUT TO US WITH ANY QUESTIONS - THIS PROCESS WILL BE QUITE EASY AND WE ARE HERE TO HELP :) ``*``

source/support/FAQ/general-faq.rst

@@ -86,6 +86,10 @@ Can you tell me about the License?
 ----------------------------------
 EmbassyOS is published under our own Start9 Non-Commercial License, which has similar properties to many open source licenses with the exception that users cannot in any way, either through products or services, commercialize the source code, and any changes to the code or derivative works of the code are treated in the same manner. This means people will be welcome to access the source code, download it, use it, run it, fork it, change it, improve it - whatever they want - except sell it or sell services related to it.
 
+What kind of Internet connection is required to use Embassy?
+------------------------------------------------------------
+In general, any modern Internet connection is usually fine.  We have had reports from users on rural satellite connections with high latency (ping), and low up/download speeds who had issues accessing via Tor.  You can check your internet connection at `SpeedTest <https://speedtest.net>`_ to find your ping and speed.  If your ping is higher than 200ms and/or your speeds are lower than 5Mbps, you may want to host your Embassy somewhere with a better connection.  Please don't hesitate to contact us with any questions.
+
 I run a business, can I use an Embassy for tasks such as password management and file sharing?
 ----------------------------------------------------------------------------------------------
 Absolutely.  An Embassy would be a great addition to any business as it is easy to use and provides services that you control, with no subscription fees.

source/support/FAQ/index.rst

@@ -12,4 +12,5 @@ A collection of common questions and concerns from our community.
   usage-faq
   setup-faq
   services-faq
-  bitcoin-faq
+  bitcoin-faq
+  030-faq