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Add notes on VPNs (#273)

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kn0wmad
2023-01-16 13:57:43 -07:00
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parent 7ba38fa0a0
commit cdb97501d6
4 changed files with 15 additions and 4 deletions
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2
site/source/support/common-issues.rst
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@@ -38,7 +38,7 @@ If you still cannot connect, try logging into your router (the directions for wh
I am unable to reach Embassy via it's embassy-xxxxxxxx.local (LAN) address I am unable to reach Embassy via it's embassy-xxxxxxxx.local (LAN) address
------------------------------------------------------------------------------ ------------------------------------------------------------------------------
Make sure you have successfully followed the :ref:`LAN Setup<connecting-lan>` instructions for your device. If you still cannot connect, try all the solutions listed under :ref:`initial setup <setup-troubleshoot>`. Make sure you have successfully followed the :ref:`LAN Setup<connecting-lan>` instructions for your device. If you are using Windows, your problem is almost certainly with Bonjour - follow the directions to reinstall, even if you have already done so. If you still cannot connect, try all the solutions listed under :ref:`initial setup <setup-troubleshoot>`.
I am unable to reach Embassy via it's xxxxxxxxxxxxxxxxxx.onion (Tor) address I am unable to reach Embassy via it's xxxxxxxxxxxxxxxxxx.onion (Tor) address
-------------------------------------------------------------------------------- --------------------------------------------------------------------------------

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site/source/support/faq/faq-basic-use.rst
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@@ -21,6 +21,13 @@ Can I run multiple Embassies?
----------------------------- -----------------------------
Yes, but there is currently no way to synchronize or federate them. We are working on ways to make this possible in the future. Yes, but there is currently no way to synchronize or federate them. We are working on ways to make this possible in the future.
Can I still use my VPN?
-----------------------
The short answer is yes, but they can cause some conflicts when accessing your Embassy. If you need to troubleshoot, turning off your VPN is a good place to start. The following VPNs are known to not interfere with the proper settings:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing" - enable this option to be able to access your Embassy's ``.local`` addresses.
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections" - enable this option to be able to access your Embassy's ``.local`` addresses.
What if I forget my Embassy password? What if I forget my Embassy password?
------------------------------------- -------------------------------------
Please follow the :ref:`password reset guide<reset-password>`. Please follow the :ref:`password reset guide<reset-password>`.

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site/source/support/faq/faq-troubleshooting.rst
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@@ -31,7 +31,7 @@ I cannot reach embassy.local after hearing the start-up sounds from Embassy. Wh
* Ensure that you are on the same network as your Embassy. Check that it is not a "Guest" network in your router * Ensure that you are on the same network as your Embassy. Check that it is not a "Guest" network in your router
* Your browser might try to force https://embassy.local, delete the https:// prefix and try again with just embassy.local or http://embassy.local * Your browser might try to force https://embassy.local, delete the https:// prefix and try again with just embassy.local or http://embassy.local
* Try a different browser, and note that Tor Browser cannot handle .local addresses * Try a different browser, and note that Tor Browser cannot handle .local addresses
* Turn off your VPN if you are using one (you may turn it back on after setup) * Turn off your VPN if you are using one (you may turn it back on after setup), or "allow LAN connections" if your VPN has such a setting.
* If none of the above work, check your network setup, including your router settings if they are non-standard * If none of the above work, check your network setup, including your router settings if they are non-standard
.. _why-bonjour: .. _why-bonjour:

6
site/source/user-manual/initial-setup.rst
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@@ -128,7 +128,11 @@ If you are experiencing issues with setup, try the following:
</audio> </audio>
#. Confirm the Embassy emitted two sounds when powering on: :ref:`a bep and a chime<sounds-bepchime>` #. Confirm the Embassy emitted two sounds when powering on: :ref:`a bep and a chime<sounds-bepchime>`
#. Confirm your phone/computer is **not** connected to a "Guest" network #. Confirm your phone/computer is **not** connected to a "Guest" network
#. Confirm your phone/computer is not using a VPN #. Confirm your phone/computer is not using a VPN, or that if you are, it allows LAN connections, such as the options below:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing"
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections"
#. Visit or Refresh the embassy.local page in a web browser #. Visit or Refresh the embassy.local page in a web browser
#. To avoid networking issues, it is recommended to use your `primary` router, not an extender or mesh router. #. To avoid networking issues, it is recommended to use your `primary` router, not an extender or mesh router.
#. Very rarely, your firewall settings may block mDNS. In this case: #. Very rarely, your firewall settings may block mDNS. In this case: