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Add notes on VPNs (#273)

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kn0wmad
2023-01-16 13:57:43 -07:00
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site/source/support/faq/faq-basic-use.rst
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@@ -21,6 +21,13 @@ Can I run multiple Embassies?
-----------------------------
Yes, but there is currently no way to synchronize or federate them. We are working on ways to make this possible in the future.
Can I still use my VPN?
-----------------------
The short answer is yes, but they can cause some conflicts when accessing your Embassy. If you need to troubleshoot, turning off your VPN is a good place to start. The following VPNs are known to not interfere with the proper settings:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing" - enable this option to be able to access your Embassy's ``.local`` addresses.
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections" - enable this option to be able to access your Embassy's ``.local`` addresses.
What if I forget my Embassy password?
-------------------------------------
Please follow the :ref:`password reset guide<reset-password>`.
@@ -85,4 +92,4 @@ The fastest way to get support is via our :ref:`Community channels<contact>`. P
I bought an Embassy before Q3 2022 and it came with a 'product key,' what is that?
----------------------------------------------------------------------------------
This will entitle you to white glove support as well as future benefits yet to be announced. Newer products ship with a similar (anonymous) key for these purposes.
This will entitle you to white glove support as well as future benefits yet to be announced. Newer products ship with a similar (anonymous) key for these purposes.