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Add notes on VPNs (#273)

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kn0wmad
2023-01-16 13:57:43 -07:00
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parent 7ba38fa0a0
commit cdb97501d6
4 changed files with 15 additions and 4 deletions
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2
site/source/support/common-issues.rst
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@@ -38,7 +38,7 @@ If you still cannot connect, try logging into your router (the directions for wh
I am unable to reach Embassy via it's embassy-xxxxxxxx.local (LAN) address
------------------------------------------------------------------------------
Make sure you have successfully followed the :ref:`LAN Setup<connecting-lan>` instructions for your device. If you still cannot connect, try all the solutions listed under :ref:`initial setup <setup-troubleshoot>`.
Make sure you have successfully followed the :ref:`LAN Setup<connecting-lan>` instructions for your device. If you are using Windows, your problem is almost certainly with Bonjour - follow the directions to reinstall, even if you have already done so. If you still cannot connect, try all the solutions listed under :ref:`initial setup <setup-troubleshoot>`.
I am unable to reach Embassy via it's xxxxxxxxxxxxxxxxxx.onion (Tor) address
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9
site/source/support/faq/faq-basic-use.rst
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@@ -21,6 +21,13 @@ Can I run multiple Embassies?
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Yes, but there is currently no way to synchronize or federate them. We are working on ways to make this possible in the future.
Can I still use my VPN?
-----------------------
The short answer is yes, but they can cause some conflicts when accessing your Embassy. If you need to troubleshoot, turning off your VPN is a good place to start. The following VPNs are known to not interfere with the proper settings:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing" - enable this option to be able to access your Embassy's ``.local`` addresses.
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections" - enable this option to be able to access your Embassy's ``.local`` addresses.
What if I forget my Embassy password?
-------------------------------------
Please follow the :ref:`password reset guide<reset-password>`.
@@ -85,4 +92,4 @@ The fastest way to get support is via our :ref:`Community channels<contact>`. P
I bought an Embassy before Q3 2022 and it came with a 'product key,' what is that?
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This will entitle you to white glove support as well as future benefits yet to be announced. Newer products ship with a similar (anonymous) key for these purposes.
This will entitle you to white glove support as well as future benefits yet to be announced. Newer products ship with a similar (anonymous) key for these purposes.

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site/source/support/faq/faq-troubleshooting.rst
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@@ -31,7 +31,7 @@ I cannot reach embassy.local after hearing the start-up sounds from Embassy. Wh
* Ensure that you are on the same network as your Embassy. Check that it is not a "Guest" network in your router
* Your browser might try to force https://embassy.local, delete the https:// prefix and try again with just embassy.local or http://embassy.local
* Try a different browser, and note that Tor Browser cannot handle .local addresses
* Turn off your VPN if you are using one (you may turn it back on after setup)
* Turn off your VPN if you are using one (you may turn it back on after setup), or "allow LAN connections" if your VPN has such a setting.
* If none of the above work, check your network setup, including your router settings if they are non-standard
.. _why-bonjour:

6
site/source/user-manual/initial-setup.rst
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@@ -128,7 +128,11 @@ If you are experiencing issues with setup, try the following:
</audio>
#. Confirm the Embassy emitted two sounds when powering on: :ref:`a bep and a chime<sounds-bepchime>`
#. Confirm your phone/computer is **not** connected to a "Guest" network
#. Confirm your phone/computer is not using a VPN
#. Confirm your phone/computer is not using a VPN, or that if you are, it allows LAN connections, such as the options below:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing"
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections"
#. Visit or Refresh the embassy.local page in a web browser
#. To avoid networking issues, it is recommended to use your `primary` router, not an extender or mesh router.
#. Very rarely, your firewall settings may block mDNS. In this case: