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source/support/FAQ/services-faq.rst
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@@ -76,9 +76,14 @@ We understand that this can be a frustrating limitation, and adding clearnet sup
I'm having issues connecting to users or rooms in Matrix/Synapse, what can I do?
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Most issues in Matrix will be due to improper setup, or tor connectivity issues. Please follow the directions in the Synapse web interface closely, and be sure that you have a good tor connection on the device you are trying to connect with.
Most issues in Matrix will be due to improper setup, or tor connectivity issues. Please follow the directions in the Synapse web interface closely, and be sure that you have a good tor connection on the device you are trying to connect with. As with all Tor addresses, make sure you are using http:// as a prefix (some apps will automatically prefix https://.
Please reach out to us if you are still unable to connect.
My Element desktop client stopped working after an OS update, what is happening?
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If you had to create a custom destkop shortcut, it is likely that this was reset with the system update, so you'll just need to remake it.
I don't see an answer to my question regarding a certain service. Is there more documentation?
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While we are intent on providing the most friendly experience possible to our customers, ultimately it will be impossible for Start9 to create documentation and tutorials for every service we make available on the Embassy. Each service *should* have its own documentation produced by the service developers themselves, and we will do our best keep track, consolidate, and link to it. Also, much of the reason good tutorials don't exist is simply because no one in the community has taken the time to produce it. If you come across something useful or write something up yourself, please let us know and we will promote it. Otherwise we will do our best to answer questions as they arise and gradually build out tutorials where they are lacking.