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It means the issue is either with the Tor daemon on your device or with the browser settings. #. **Solutions** #. If you are not yet running a Tor daemon on your device, follow :ref:`these instructions `. If you are already running a Tor daemon, restart it, or in the case of Android, restart your phone. - #. If you are using Firefox, ensure it has been :ref:`properly configured ` to work with .onion URLS. - #. **If Tor Browser does not work** - It means there is an issue with your Embassy. + #. If you are using Firefox, ensure it has been :ref:`properly configured ` to work with .onion URLs. + #. **If Tor Browser does not work** - It means there is an issue with your Embassy or with the Tor network. #. **Test** - Try visiting your Embassy over :ref:`LAN` from a non-Tor browser such as Firefox, Chrome, or Safari. - #. **If LAN works** - it means the issue is an issue with Tor on your Embassy. + #. **If LAN works** - it means the issue is an issue your Embassy's Tor connection. #. **Solutions** + #. Check if there are any ongoing network-wide service issues with Tor at `the Tor Project status page `_ #. Wait an hour or so to allow Tor on your Embassy to fix itself. - #. Restart your Embassy through the UI. + #. Restart your Embassy through the UI (Embassy -> Restart). #. **If LAN does not work** - It means your Embassy is experiencing general networking issues. #. **Solutions** - Power cycle your Embassy by unplugging it and plugging it back in, then wait a few minutes before trying to connect again. I'm having an issue with a particular Service --------------------------------------------- -If a Service is crashing or acting up in some way, check the `Documentation` and `FAQ` for that particular Service. You can also check the `Logs` of a service, which might tell you what the problem is. If that is not helpful, try to restart the service to see if that clears up the issue. If you are still having issues, please reach out in one of our `Community Channels` for immediate assistance, or email support@start9labs.com for help during business hours. +If a Service is crashing or acting up in some way, check the :ref:`Documentation` and :ref:`FAQ` for that particular Service. You can also check the "Logs" (on the service page), which might tell you what the problem is. If that is not helpful, try to restart the service to see if that clears up the issue. If you are still having issues, please reach out in one of our :ref:`Community Channels` for immediate assistance, or email support@start9labs.com for help during business hours. diff --git a/site/source/support/contact.rst b/site/source/support/contact.rst index d101df9..594aeb3 100644 --- a/site/source/support/contact.rst +++ b/site/source/support/contact.rst @@ -8,6 +8,8 @@ Contact Us :depth: 2 :local: +.. _community-channels: + Community Channels ------------------ diff --git a/site/source/user-manual/service-guides/bitcoin.rst b/site/source/user-manual/service-guides/bitcoin.rst index 395912d..58a9560 100644 --- a/site/source/user-manual/service-guides/bitcoin.rst +++ b/site/source/user-manual/service-guides/bitcoin.rst @@ -92,7 +92,7 @@ Available For Instructions ............ -Follow the `guide `__. +Follow the guide for `MacOS `__ or `Windows `__. .. _trezor-suite: