From 63bfac40bf84c56057ee64545730d7ccce741ecc Mon Sep 17 00:00:00 2001
From: StuPleb <stu@start9.com>
Date: Tue, 23 Sep 2025 19:12:15 +0200
Subject: [PATCH] Expanded Windows backup guide troubleshooting (#659)

---
 .../device-guides/windows/backup-windows.rst  | 60 ++++++++++++++++++-
 1 file changed, 58 insertions(+), 2 deletions(-)

diff --git a/site/source/device-guides/windows/backup-windows.rst b/site/source/device-guides/windows/backup-windows.rst
index 74edabe..8bd028e 100644
--- a/site/source/device-guides/windows/backup-windows.rst
+++ b/site/source/device-guides/windows/backup-windows.rst
@@ -11,6 +11,15 @@ Windows Network Folder
 Setup Network Folder
 --------------------
 
+.. caution::
+
+    If you use a PIN rather than a password to log in to Windows, you may need to switch to a standard password.  
+   
+    Microsoft/Office365 accounts also may **not** work, try a local user in this case.
+
+    To remedy both situations, see the end of this guide first.
+
+
 #. Create a folder, or select an existing one.  Right-click the folder and select "Properties"
 
     .. figure:: /_static/images/cifs/cifs-win0.png
@@ -65,8 +74,50 @@ Connect StartOS
     - For "Path" - Enter the full path followed by the share name displayed in the Windows sharing dialog shown in Step 4 above.  In our example this would be, literally, ``/Users/win/Desktop/SharedFolder``. When entering the path, make sure replace the backshashes ``\`` shown by Windows with forward slashes ``/``.
     - Enter your Windows username and password in the "User" and "Password" fields
 
+
+That's it!  You can now :ref:`Create<backup-create>` encrypted, private backups of all your server data to your Windows machine or external drive!!
+
+
+Common issues
+---------------
+
 .. caution::
-    If you use a "PIN" to log in to Windows, keep in mind that your password needs to be the user's full password, NOT the PIN!  Office365 accounts also may **not** work, try a regular user in this case.
+
+    Remember: If you use a PIN rather than a password to log in to Windows, you may need to switch to a standard password.  
+    
+    In Windows you'd have to do the following:
+
+        #. Press Windows+I to open the Configure window
+        #. Go to Accounts > Sign-in Options
+        #. Scroll down to "Require Windows Hello Sign In for Microsoft Accounts" and set the button to "Disabled"
+        #. Go up to "Windows Hello PIN", click "Remove", and confirm once more (You might need to go all the way back out and back in)
+        #. "Password" should now be visible and allow you to set a password.
+
+
+.. caution::
+
+    Microsoft/Office365 accounts also may **not** work, try a local user in this case. You may not want to do this on a company/school device.
+
+    To Switch to a Local Account, you'd have to do the following:
+
+        #. Press Windows+I to open the Configure window
+        #. Go to Accounts > Your Info.
+        #. Under "Account settings" click Sign in with a local account instead.
+        #. You'll be prompted to confirm your current Microsoft account password.
+        #. Create a username for the local account (it can be the same one you were using).
+        #. Set a password for the local account (again, it could be the one you're used to)
+        #. Click Next, then Sign out and finish. When you restart you'll be logging in as a local user.
+
+
+
+.. tip::
+
+    If you receive the following error:
+
+    **Filesystem I/O Error mount error(22): Permission denied**
+
+    Ensure your that you entered only valid characters in the fields. Make sure you are using the correct form of slashes, as per the guide above.
+
 
 .. tip::
 
@@ -76,10 +127,15 @@ Connect StartOS
 
     Ensure your username and password are correct.  Also ensure your windows password meets any length and complexity requirements set by your local Windows policy.
 
+
+.. tip::
+
     If you receive the following error:
     
     **Filesystem I/O Error mount error(115): Operation now in progress**
 
     Click Start > Settings > Network & Internet > Ethernet (or WiFi) and select the "Private" profile to treat your LAN as a trusted network that allows file sharing.
 
-That's it!  You can now :ref:`Create<backup-create>` encrypted, private backups of all your server data to your Windows machine or external drive!!
+
+
+