diff --git a/source/support/FAQ/services-faq.rst b/source/support/FAQ/services-faq.rst
index ae0c120..e0518c8 100644
--- a/source/support/FAQ/services-faq.rst
+++ b/source/support/FAQ/services-faq.rst
@@ -62,6 +62,7 @@ Stop and Restart the Service.
 What is happening if I cannot connect with another user on Mastodon?
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 You can only follow someone who has an account on a Mastodon server that supports Tor. It is a new feature, so many instances do not have it yet.
+Other issues are typically related to the tor connection, check your tor daemon, orbot, or try to restart the service.
 
 Can the browser extension be used with Bitwarden hosted on the embassy?
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@@ -73,6 +74,11 @@ As the Embassy produces a Tor Hidden Service for each service, BTCPayServer is o
 
 We understand that this can be a frustrating limitation, and adding clearnet support is high on our list of priorities for the Embassy.  This will allow a number of services to have better interoperability with the broader Web.
 
+I'm having issues connecting to users or rooms in Matrix/Synapse, what can I do?
+--------------------------------------------------------------------------------
+Most issues in Matrix will be due to improper setup, or tor connectivity issues.  Please follow the directions in the Synapse web interface closely, and be sure that you have a good tor connection on the device you are trying to connect with.
+Please reach out to us if you are still unable to connect.
+
 I don't see an answer to my question regarding a certain service.  Is there more documentation?
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 While we are intent on providing the most friendly experience possible to our customers, ultimately it will be impossible for Start9 to create documentation and tutorials for every service we make available on the Embassy.  Each service *should* have its own documentation produced by the service developers themselves, and we will do our best keep track, consolidate, and link to it.  Also, much of the reason good tutorials don't exist is simply because no one in the community has taken the time to produce it.  If you come across something useful or write something up yourself, please let us know and we will promote it.  Otherwise we will do our best to answer questions as they arise and gradually build out tutorials where they are lacking.