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Seqouia updates related to network access

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Stuart
2024-10-31 16:50:20 +01:00
parent 0a50e3a0ce
commit 30b9ee07d5
5 changed files with 22 additions and 3 deletions
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9
site/source/support/common-issues.rst
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@@ -26,8 +26,12 @@ During initial setup, I am unable to connect to "start.local".
#. Confirm you are `not` using the Tor Browser.
#. Confirm your phone/computer is not using a VPN, or that if you are, that it allows LAN connections, such as the examples below:
- Mullvad - Go to "Settings -> VPN Settings -> Local Network Sharing"
- ProtonVPN - Go to "Preferences -> Connection -> Allow LAN Connections"
- Mullvad - Go to Settings -> VPN Settings -> Local Network Sharing
- ProtonVPN - Go to Preferences -> Connection -> Allow LAN Connections
#. On macOS, confirm your browser is allowed to access local network devices at:
- Settings --> Privacy & Security --> Local Network
#. To avoid networking issues, it is recommended to use your `primary` router, not an extender or mesh router
#. Very rarely, your firewall settings may block mDNS. In this case:
@@ -50,6 +54,7 @@ I am unable to reach my server via its *<custom-address>.local* (LAN) address
#. Make sure you have successfully followed the :ref:`connecting-lan` instructions for your device.
#. If you are using Windows, the problem is almost certainly with Bonjour. Follow the :ref:`directions to reinstall <connecting-lan-windows>`, even if you have already done so.
#. If you are using macOS, confirm your browser is allowed to access local network devices at: Settings --> Privacy & Security --> Local Network
#. If using Firefox from Mac, Windows or Android, ensure you have set ``security.enterprise_roots.enable`` to ``true`` in ``about:config`` per the :ref:`instructions<ca-ff>`
#. Try connecting using your server's IP address or Tor address. If this works, it means your issue is specific to .local. Try clearing your browser cache and/or restarting your phone/laptop/router. If all fails, try restarting your server.
#. Try connecting using a different browser on the same device. If this works, it means you need to clear cache on your current browser.