.. _shoot-embassy:

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Troubleshooting Embassy
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Hardware
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Embassy is making noises
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The plug and play Embassy sold by Start9 has no moving parts, so the only noises it should ever make would come from its internal speaker.  The following is a list of all possible sounds:

#.

Embassy boots into "Diagnostic Mode"
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Diagnostic Mode is a new UI that will launch in the event that no drive, or an incorrect drive (such as one from another Embassy) has been plugged into Embassy.  Simply plug your external drive in and reboot (power off and on again).

Embassy will not boot
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If the device will not power on at all (no lights whatsoever), then the only issues could be that the Pi is not getting the power it needs, or it is completely dead (extremely rare).  If you sourced your own parts, please ensure that the power supply meets the minimum required specificiations in the `DIY Guide<diy>`.  If you received your device from us and it will not power up at all, please `Contact us<contact>` for assistance.

Software
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I'm having an issue with a particular Service
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If a Service is crashing or acting up in some way, check the `Documentation<services>` and `FAQ<faq-services>` for that particular Service.  You can also check the `Logs` of a service, which might tell you what the problem is.  If that is not helpful, try to restart the service to see if that clears up the issue.  If you are still having issues, please reach out in one of our `Community Channels` for immediate assistance, or email support@start9labs.com for help during business hours.
